Help centre
How can we help?
Everything about setting up, funding, running and paying for EazyBot — in one place.
Nothing matched that.
Try a shorter phrase, or email support@eazybot.com and a person will pick it up.
Getting started
8 articlesWhat you need before your first bot goes live.
What do I need before I can start?
Three things: a verified account on a supported exchange, funds in that account in a supported quote currency, and a small balance in your EazyBot Wallet to cover software service fees. You'll also create an API key linking the two. Setup usually takes under an hour, most of which is exchange verification.
How do I create an EazyBot account?
Registration is by referral link from an existing member. You'll enter a username, email, password, country and phone number; your sponsor is filled in automatically from the link. Enable two-factor authentication immediately after registering and save the 2FA key somewhere safe.
How long does it take to get trading?
Once your exchange account is verified and funded, connecting the API and deploying a first bot takes around ten minutes. Exchange verification itself is the slow part and varies by venue and country. Funding by debit card is usually immediate; bank transfers can be held for up to ten days by the exchange.
Do I need trading experience?
No. The built-in strategy is designed to be deployed as-is, and the default parameters are set for you. Experienced traders can open the full parameter panel and configure everything themselves. We'd still encourage reading how the strategy behaves in a falling market before you fund an account.
What is an API connection?
An API key is a credential your exchange issues that lets EazyBot place buy and sell orders on your behalf. It carries trade permission only. It cannot withdraw or transfer your funds, and withdrawal permission should never be enabled on a key you give to any third-party software.
What does the 45-day free trial include?
Full platform access with two live bots and one exchange connection, at a 0.5% software service fee. A number of free trades are included at the start so you can begin before funding your wallet. No card is required.
What happens when the trial ends?
Your bots stop opening new positions and you'll be prompted to choose a package. Anything already held stays in your own exchange account — EazyBot never holds your funds, so nothing is at risk in the gap. Choosing any package resumes automated trading.
Is there an EazyBot mobile app?
Not yet. EazyBot runs in a web browser on desktop or mobile, and the browser experience is fully featured. The official EazyBot app is scheduled for release in the second half of 2026. Until then there is no EazyBot app to download, so treat any app claiming to be EazyBot with suspicion.
How EazyBot works
16 articlesThe strategy, in plain terms.
What does the bot actually do?
It buys at the current market price when you start it. If the price rises past your target, it sells and banks the profit, then begins again. If the price falls instead, it buys more at levels set in advance. Each of those purchases lowers your average buying price, so the market needs only a small recovery for the position to close in profit.
Does the bot predict the market?
No, and that is deliberate. It makes no forecast about which coins will rise. It watches what the price is doing and acts on the rules you set. When we say algorithmic intelligence, we mean rules followed consistently and without emotion — not a prediction engine.
What is a session?
A session is one complete round trip: the first purchase, any further purchases made as the price falls, and the sale that takes the profit. When it closes, the bot resets and waits for the next opportunity.
What is a cover order?
A cover is an extra purchase made below your current average price as the market falls. Each one has its own sell target. Covers are what turn a falling market into a chance to lower your average price, rather than just a loss on paper.
How is the average price calculated?
Your first purchase sets the starting average. As further purchases go through and sell at a profit, part of that profit is put back towards lowering the average — a smaller share from the early ones and a larger share from the later ones.
How much of my capital does the bot use at once?
Not all of it. The money you assign to a bot is split into portions and spent gradually as the market moves, starting with a small fraction. Keeping the rest in reserve is what lets the bot keep buying through a long decline.
What is auto-compounding?
With compounding switched on, the profit you make is added back into the money available for future trades instead of sitting idle. Over time your trades get larger without you putting in more. Switch it off if you would rather take the profit out as it arrives.
Does EazyBot use leverage?
No. Everything live today is spot, where EazyBot buys and holds the actual coins in your exchange account using only your own money — nothing is borrowed and nothing can be forcibly closed. A futures product is coming, and it will use borrowed funds, so it will be kept clearly separate with its own risk warnings.
What is the tank, and what is “keep profit”?
When an order reaches its target and sells, you can hold back a percentage of that profit instead of taking all of it out. That held-back amount builds a reserve we call the tank. It exists to rescue a position whose average price has drifted well above the market: rather than waiting for a recovery big enough to save it, the bot spends accumulated profit to close the gap itself. You set the percentage per cover, on the “keep profit” field.
What is the difference between Moving Average and Sliding Blockchain?
Both fill the tank in exactly the same way. They spend it differently. Moving Average saves the tank until it can close the entire session in net profit in one move, then resets and starts fresh. Sliding Blockchain spends it as soon as it can retire the single oldest order — the one dragging your average up most — which drops the average of what remains sharply and lets the session continue from a stronger position. Sliding Blockchain usually acts sooner, because retiring one order costs less than rescuing a whole session.
What do the Average and Independent order types mean?
It is set per cover. Average folds that order into the position’s overall average, so it closes as part of the whole. Independent keeps it as its own order with its own take-profit target, so it can sell on its own without waiting for the rest of the position.
What is pullback on a cover order?
A small recovery the price must make before a cover actually fills. Without it, a cover placed on a falling market can execute while the price is still dropping. The pullback makes the bot wait for a modest bounce first, so the order fills at a better level.
Which strategies are available?
Two are live on spot today. Moving Average Strategy places an initial order then a cover ladder that improves your average price as the market falls, booking profit on each order individually as price moves up. Sliding Blockchain Strategy works the same way, but sets aside part of every sale into a tank that is used to close out the worst order in the position, which pulls the average down much faster. Four more are coming: Futures Hedge, SuperTrend Hedge, Single Side SuperTrend and Pure SuperTrend — the last of which takes a single fixed-size order on each trend flip, with no averaging at all. Compare all six →
When is futures launching?
Futures is in final testing and will be released to members shortly. Everything on the platform today is spot trading. When futures does launch it will be included in every package at no extra cost, and it will carry its own risk warnings because it uses borrowed funds and positions can be closed out by the exchange.
What are Bitcoin Growth Bots?
Bots that trade BTC-quoted pairs rather than stablecoin pairs. Profits accrue in Bitcoin and are added to your BTC exchange balance. Service fees are still charged in USDT. They require a minimum of 0.02 BTC at market value.
Can experienced traders customise the strategy?
Yes. When it buys, how far apart the follow-up purchases sit, how large they are, when it sells, and how many rounds it runs — all of it is adjustable, and you can run more than one strategy on the same coin. The ready-made strategies exist so that beginners are not forced to make those decisions on day one.
Exchanges & connections
7 articlesWhere your funds live and how EazyBot reaches them.
Which exchanges are supported?
Binance, Binance US, Bybit, OKX, KuCoin, Kraken and Coinbase Advanced — all for spot trading today. Your package sets how many you can connect at once, from one on Starter up to ten on Elite. Futures connections open when futures launches.
Which exchanges can I use in the US or Canada?
Binance US, OKX, Kraken and Coinbase. Whether the others are available depends on your own country’s rules rather than on EazyBot — check the exchange’s country list before opening an account.
What counts as one connection?
One API key on one exchange account. Running bots across two exchanges needs two connections, and so does running two separate accounts on the same exchange.
What permissions should my API key have?
Reading and trading only. Withdrawal permission must stay disabled — EazyBot does not need it and cannot function without it. You should also restrict the key by IP address: EazyBot lists its whitelist IP addresses in your account, and you copy those into the API key settings on your exchange when you create it. That way the key only works when the instruction comes from us.
Do I need BNB in my Binance account?
Yes. Binance charges trading fees in the coin being traded unless BNB is available, which causes insufficient-coin errors and deactivates the bot. Holding BNB with the fee option enabled also earns a discount on Binance trading fees.
Do I need KCS in my KuCoin account?
No, it's optional. KuCoin takes fees in USDT by default. Holding KCS with the fee option enabled earns a discount that adds up over time.
How much should I leave for exchange fees?
Around 3% of your trading amount, held in the relevant fee asset on the exchange, plus a similar buffer in your EazyBot Wallet for software service fees. Running either down to zero will stop your bots.
Coins & pairs
5 articlesWhat's available to trade, and what we will and won't tell you about it.
How many coins can I trade?
32 coins and tokens are currently available, drawn from the larger end of the market by capitalisation. The exact list available to you depends on which exchange you've connected.
Which quote currencies are supported?
USD, USDT, USDC and BTC, though not every exchange offers all four. Binance and KuCoin carry the widest selection; Coinbase pairs are USDC-based; Kraken supports USD and USDT.
Which coin should I trade?
We don't advise on that, and we won't. EazyBot provides the tool and the algorithm — selecting which assets to trade is your decision, and nothing on this site or from our team is a recommendation to buy any particular asset. If you want a view on an individual coin, that's a question for a licensed adviser, not for us.
Are the same coins available on every exchange?
No. Listings differ by venue and change over time. The current list for your connected exchange is shown when you create a bot, which is always more reliable than any list published elsewhere.
How are coins chosen for the platform?
Pairs are selected from among the higher-ranked assets by market capitalisation, and reviewed as listings change. Inclusion is about liquidity and exchange support — it isn't a judgement about an asset's prospects.
Funding & minimums
5 articlesHow much you need on the exchange before a bot runs properly.
What is the recommended minimum per bot?
It varies by exchange, because minimum order sizes do.
A few larger-priced coins on Kraken carry a higher minimum. Figures are recommendations for the strategy to have room to work, not hard platform limits.
| Exchange | Per bot |
|---|---|
| Binance | $600 |
| KuCoin | $300 |
| Coinbase | $300 |
| Kraken | $750 |
| Bitcoin Growth Bots | 0.02 BTC |
Is there a maximum?
No. There's no upper limit on the capital you assign to a bot.
Where does my trading capital sit?
In your own exchange account, at all times. EazyBot places orders against it and never takes possession of it. The only funds held on the EazyBot side are the wallet balance you deposit to cover service fees and subscriptions.
What happens if I assign more than I have?
The platform reads your available balance in real time and warns you when bots are configured to use more than the account holds. Bots that can't fill an order go inactive rather than partially executing.
Why does a bot need so much to start?
Because the strategy deliberately holds most of the assigned capital in reserve to fund covers as price falls. A bot funded close to the exchange's minimum order size runs out of covers early, which is exactly when it needs them.
Packages & billing
8 articlesWhat you pay, when, and what it buys.
What packages are available?
| Package | Per year | Fee | Bots | Conn. |
|---|---|---|---|---|
| Trial | Free 45d | 0.5% | 2 | 1 |
| Starter | 100 | 0.4% | 5 | 1 |
| Advanced | 250 | 0.3% | 10 | 2 |
| Pro | 550 | 0.28% | 25 | 3 |
| VIP | 995 | 0.25% | 50 | 4 |
| VIP+ | 1495 | 0.2% | 150 | 7 |
| Elite | 3500 | 0.1% | 300 | 10 |
What is the Software Service Fee?
A percentage of the total amount sold when a trade closes — not a percentage of the profit. On a $100 closing trade at 0.4%, the fee is $0.40. It's taken from your EazyBot Wallet balance.
Is anything charged when a trade opens?
No. Nothing is charged on opening a position, and nothing is charged on positions you're still holding. The fee applies only at the point a trade closes.
Are packages monthly or annual?
Annual, paid in advance, renewing on your anniversary date. Monthly equivalents shown on the pricing page are for comparison only.
Can I upgrade partway through the year?
Yes. You pay the difference between your current package and the new one, prorated against the days remaining in your term. Bot and connection limits increase immediately and your service fee drops to the new rate.
What does it actually cost to run, all in?
Four things, not one: the annual subscription; the service fee on closing trades; a fee-token balance on your exchange where required, such as BNB on Binance; and a working balance in your EazyBot Wallet. Budget for all four before deciding which package fits.
When does a lower service fee pay for itself?
Compare the extra annual cost against your closing volume. Moving from Starter to Advanced costs 150 more per year and saves 0.10% per closing trade, so it breaks even at roughly $150,000 of annual closing volume — and stays the cheapest option up to about $1,000,000. Above that, VIP and VIP+ have the lower total cost. The rates are all published so you can run the arithmetic against your own volume.
Is the subscription refundable?
No. Under the Terms of Use, subscription and upgrade fees are non-refundable, and that waiver applies both during termination and after the agreement expires. This is why the 45-day free trial exists — use it to decide before committing to an annual package.
EazyBot Wallet
6 articlesDeposits, withdrawals and keeping your fee balance topped up.
What is the EazyBot Wallet for?
It holds a prepaid balance used to pay software service fees as trades close, and to pay for subscriptions and upgrades. It is not where your trading capital lives — that stays on your exchange.
How do I deposit funds?
From My Wallet, choose Deposit, pick a network — USDT on TRC20 or BEP20, or USDC on BSC or Solana — and enter an amount. You'll be shown an estimated processing fee and a deposit address.
Important: the deposit address is single-use and expires after 24 hours. Do not send a second deposit to the same address, and do not save it for later — funds sent to an expired address may be lost.
How long does a deposit take to arrive?
Usually ten to fifteen minutes, occasionally up to 24 hours depending on network congestion. If more than 24 hours have passed, submit the pending deposit form and email support with the transaction details.
How do I withdraw from my wallet?
Two-factor authentication must be enabled. From My Wallet choose Withdraw, pick a network, enter the amount and a matching address, then confirm with your one-time password and 2FA code. Withdrawals are available on USDT TRC20, USDC SOL and USDC ERC20, and are processed within 48 to 72 hours.
Match the network exactly. Sending to an address on a network other than the one you selected will result in lost funds.
What are the withdrawal limits and fees?
A processing fee of 2% plus 2 USDT applies. The minimum withdrawal is 10 USDT and the maximum is 999 USDT per request, though you can submit multiple requests consecutively.
What happens if my wallet balance runs out?
You'll receive low-balance alerts before it does. If the balance is exhausted, service fees can't be collected and your bots will stop trading until you top it up. Keeping a few percent of your trading volume in the wallet avoids this entirely.
Rewards program
6 articlesEntirely optional — most members never use it.
Do I have to refer anyone to use EazyBot?
No. The product works as a standalone tool and the overwhelming majority of members never participate in the rewards program — around 3.5% of customers do. Nothing about your trading depends on it.
What are the six income streams?
Subscription sales paid on signup and renewal; a fast start bonus paid after 45 days on new members; service fee rewards paid daily; a matching bonus paid monthly; global revenue pools paid monthly; and the Founders Club, also paid monthly.
How many levels do service fee rewards pay on?
Twenty. The first two levels pay automatically. Levels three to twenty require qualification, with the criteria set out in the rewards program documents and training sessions.
What is the matching bonus?
A monthly bonus paid as a percentage of the earnings of members in your first five levels — 3% from level one and 2% from each of levels two through five. Levels three to five require qualification.
What are the revenue pools?
Five global pools distributed monthly among members who meet each pool's qualification. They're a share of company revenue rather than a commission on any individual transaction.
Where do I find my referral link?
In two places — under My Profile in My Account, and in the Affiliate Center, where selecting My Referral Link copies it to your clipboard.
Founders Club
6 articlesA limited revenue share, with real qualification requirements.
What is the Founders Club?
A pool equal to 5% of global revenue from subscriptions and software service fees, distributed equally among qualified shareholders and paid monthly. Only 1,000 shares exist, and no individual can hold more than ten.
How do I qualify for my first share?
Three requirements together. Hold a Pro, VIP or VIP+ subscription with at least one active bot trading a minimum of $600. Acquire three direct referrals on Advanced or above, each with at least one active bot trading a minimum of $600. Then help each of those three do the same, giving a three-by-three structure.
Which packages qualify?
To earn a share yourself you must be on Pro, VIP or VIP+. Members counted within your structure qualify from Advanced upwards. The free trial and Starter do not count toward the requirement.
How do I earn additional shares?
Each subsequent share has its own threshold of qualifying upgrades and team volume, rising in regular steps up to the tenth and final share. Your own position counts toward the upgrade totals, which is why the first share requires thirteen rather than twelve.
What is the 50% rule?
A cap on how much of any requirement a single leg of your organisation can contribute. It exists so shares reflect a balanced structure rather than one large referral, and it applies to both the upgrade count and the team volume figure.
Is Founders Club income guaranteed?
No. It's a share of revenue, not a return on an investment. What a share pays depends on global revenue in that month, and payment requires holding the monthly qualification. No specific income is promised, and participation is not required to use the product.
Security & risk
7 articlesWhere your money sits, and what can go wrong.
Is my money safe?
Your money stays in your own exchange account, under your control. EazyBot connects with permission to trade only and cannot withdraw anything. That said, safe custody is not the same as guaranteed profit — see the question on losses below.
Can EazyBot withdraw my funds?
No. The permission a bot needs does not include the right to withdraw, and we never ask for a key that has it. If anything claiming to be EazyBot asks for withdrawal permission or your exchange password, it is not us.
What happens if EazyBot disappears?
Your funds are unaffected, because they were never held by us. They remain in your exchange account. You would simply revoke the API key and manage the positions yourself.
Can I lose money?
Yes. Automation removes tiredness and emotional decisions; it does not remove market risk. Buying more as a price falls commits more of your money to a losing position, and a deep or long decline can leave a position open at a loss for some time. Only trade with money you can afford to lose.
What is the published track record?
EazyBot reports over 25 million closed trades and more than $1.7 billion in trade volume since launching publicly in March 2022, with a profit attainment ratio above 99% — that is, the proportion of closed trades that closed in profit rather than at a loss. These figures are attributed to an independent audit conducted by Wealthy Choices, LLC, using data furnished by the supported exchanges. Past performance is not indicative of future results.
Do I need two-factor authentication?
Yes, and it's required to withdraw from your wallet. Save the 2FA key at the moment you set it up — recovering access without it requires an identity verification process through support.
What else should I do to stay secure?
Use a unique password and a password manager. Enable IP allow-listing on your API key if your exchange supports it. Whitelist withdrawal addresses on the exchange itself. And treat any message offering account help or asking for credentials as a phishing attempt until proven otherwise.
Account & access
5 articlesLogging in, profiles and account rules.
How do I log in?
Go to my.eazybot.com or use the login link at the top of this site. Enter your registered email and password, then your 2FA code if you've enabled it.
I've forgotten my password.
Use the forgotten password link on the login page. A reset email goes to your registered address — follow the instructions in it. Your registered email address itself cannot be changed after signup.
I've lost access to my 2FA app.
If you saved your 2FA key when setting it up, re-add it to a new authenticator. If not, email support from your registered email address with your user ID and the screenshots requested by the support team, and they'll take you through verification.
Can I have more than one account?
No. One account per person, with the exception of a separate business account. Duplicate personal accounts are not permitted.
Can I open an account for my children?
Minors cannot hold their own account, but you can register and manage one on their behalf as beneficiary. Some members use this as a long-term education fund.
Troubleshooting
5 articlesCommon errors and what they usually mean.
My bot shows a red X and is inactive.
Open the bot and look for an error message. If there is one, screenshot it and send it to support. If there isn't, open the settings gear, set the status back to Active and save. If a balance-exceeded message appears, reduce the assigned amount or add funds.
"Insufficient coins for selling" — what does this mean?
The bot tried to sell more of a coin than the exchange shows as available, usually because trading fees were deducted from the coin itself. On Binance this normally means BNB has run out. Compare the quantity in the error message against your available balance, cover the shortfall on the exchange, then reactivate the bot.
I'm seeing an exchange error code.
Most exchange errors are transient — rate limits, temporary lockouts or order lookups failing. Reactivating the bot and saving usually clears them. If the same error repeats, send a screenshot to support so it can be traced rather than guessed at.
My deposit hasn't arrived.
Allow up to 24 hours. Past that, complete the pending deposit form with the exact network, amount, transaction hash and timestamp, then email support to let them know it's been submitted. Incomplete details are the most common cause of delay.
My error isn't listed here.
Try reactivating the bot from its settings first. If the message persists, raise a ticket through Help in your dashboard or email support@eazybot.com with a screenshot and your bot ID.
Still stuck
Talk to a person.
Email support
support@eazybot.com — answered within 24 hours, and the right route for anything account-specific.
Telegram community ↗Product updates and an active member community for configuration questions.
Live chat ↗Talk to the support team directly, for anything account-specific that needs a quick answer.